Visie Flow – Solution Tree for Customer Support

Guide your customer to the solution before support is needed.

Create interactive solution trees with Visie Flow, guiding your customers through questions and answers to solve problems clearly and efficiently. Ensure accurate and effective solutions for your products and services.

In addition, it reduces the need for human support, allowing users to solve their issues independently—saving on customer service costs.

Create customized solution trees

Build trees in an interactive interface with specific questions and answers for product or service issues, ensuring the solutions are tailored to your customers’ needs. You can create nodes, or cards, within the trees containing questions and answers—like interactive guides for problem-solving. On the cards, besides text, you can insert links, images, audio, videos, PDFs, and other file types to help the customer understand.

Solve problems through simple, intuitive navigation

Your customer can select questions relevant to their issue and follow the tree path until they find an effective solution.

If you need a different interface to better integrate with your platform, we provide APIs for full integration with Visie Flow so you can build the tree interface however you like.

Manage it your way

You can organize the trees into categories and subcategories that make the most sense for your organization. Count on:

User management
Role management
Tree usage reports
Synonym management
Card template management
Integration APIs

Brastemp

Brastemp is one of the leading brands in Brazil, with over 60 years of history, offering innovative home appliance solutions and serving millions of consumers across the country.
With Visie Flow, Brastemp, a Whirlpool owned brand, achieved significant cost savings in customer service and support, as by the time a customer needs to open a ticket, their issue has already been fully mapped out—making the resolution process much faster.